With use IAR TOOL (ISS Auto Resolver)

Successful and fast resolution of problem cases on the Vendor Receive line directly depends on the quality of the provided information. Incomplete tickets slow down the error-resolution process. When creating a ticket, always cooperate closely with the ISS team and provide comprehensive data about the problematic product, a detailed description of the issue, and high-quality photos of the item (at least 4 images, including the ASIN, full view of the product, and expiration date if applicable).

Below is a step-by-step breakdown of the ticket creation process with explanations for each step.

Step 1: Go to https://na.iar.rbs.amazon.dev/home

Step 2: Select the type of inventory – Retail or Fulfilled by Amazon

Step 3: Select Issue type (Choose the specific problem from the provided list (e.g., Barcode not linked) and Marketplace

Pay attention to the marketplace selection, ensuring it matches “CA” (Canada)

Step 4: Filling Out the Title and Main Description

Purchase Order: Enter the Purchase Order number (from FC Research or main box)

ASIN: Scan or Enter the actual ASIN

Vendor ID: Enter the Vendor ID from FC Research

Physical location: Specify ISS and the identifier of the Tote where the item is physically located (even if it was only moved physically and is not yet reflected in the system data, meaning the Tote is empty in the system)

Quantity: Enter the unit quantity.

Barcode/UPC: Scan or Enter the product barcode

FC Name: Select YEG2

Title: Product title from FC Research or product

The fields in red are mandatory for ticket creation but will depend on the information available.

Step 5. Adding Attachments

Field Explanations:

• The minimum number of product photos is 4 or 6 images.
• Be sure to attach high-quality photos: a general view of the item, the barcode/ASIN, the expiration date (if applicable), and any other details that will help the ISS team quickly identify and resolve the issue.
• Drag and drop files into the upload area or use the Select Images button.

The Raise ticket button will turn active when all the requisite fields are fed in.

Review the completeness of the entered data and click the orange Raise Ticket button to submit the ticket to the ISS team. If you wish to edit it further, choose the “Edit” option. If you have no changes, choose the “Yes, Continue” option.

Note: For some type issue, you will get an option to directly create a SIM ticket. You can use this link to get direction “How to Create Correct Tickets for the ISS Team with ISS Kiosk”