{"id":371,"date":"2026-09-12T02:39:30","date_gmt":"2026-09-12T02:39:30","guid":{"rendered":"https:\/\/ps.neron.com.ua\/?p=371"},"modified":"2026-09-12T02:50:41","modified_gmt":"2026-09-12T02:50:41","slug":"how-to-create-correct-tickets-for-the-iss-team-2","status":"publish","type":"post","link":"https:\/\/ps.neron.com.ua\/?p=371","title":{"rendered":"How to Create Correct Tickets for the ISS Team &#8211; IAR"},"content":{"rendered":"<div class=\"watermark position-fixed top-50 start-50 opacity-0 pe-none user-select-none\" \n     style=\"transform: translate(-50%, -50%) rotate(-30deg); z-index: 9999;\">\n  <span class=\"display-1 fw-bold text-uppercase text-secondary\">\n    ps.neron.com.ua\n  <\/span>\n<\/div>\n\n<style>\n  @media print {\n    .watermark {\n      display: block !important;\n      opacity: 0.10 !important; \n      -webkit-print-color-adjust: exact !important; \/* Chrome \/ Safari \/ Edge *\/\n      print-color-adjust: exact !important;         \/* Firefox *\/\n      position: fixed !important;\n      top: 50% !important;\n      left: 50% !important;\n    }\n  }\n\n  body {\n    -webkit-user-select: none;\n    -moz-user-select: none;\n    -ms-user-select: none;\n    user-select: none;\n  }\n<\/style>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: center; gap: 20px;\">\n    <div style=\"flex: 1 1 45%; max-width: 80%;\">\n        <div class=\"d-grid gap-2 mb-3\">\n<h2 style=\"text-align: center;\">With use IAR TOOL (ISS Auto Resolver)<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Successful and fast resolution of problem cases on the Vendor Receive line directly depends on the quality of the provided information. Incomplete tickets slow down the error-resolution process. When creating a ticket, always cooperate closely with the ISS team and provide comprehensive data about the problematic product, a detailed description of the issue, and high-quality photos of the item (at least <strong>4 images<\/strong>, including the ASIN, full view of the product, and expiration date if applicable).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below is a step-by-step breakdown of the ticket creation process with explanations for each step.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1<\/strong>: Go to <a href=\"https:\/\/na.iar.rbs.amazon.dev\/home\">https:\/\/na.iar.rbs.amazon.dev\/home<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"441\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-1024x441.png\" alt=\"\" class=\"wp-image-381\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-1024x441.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-300x129.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-768x330.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-1536x661.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/IAR-2048x881.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: <\/strong>Select the type of inventory \u2013 Retail or Fulfilled by Amazon<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"443\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2-1024x443.png\" alt=\"\" class=\"wp-image-384\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2-1024x443.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2-300x130.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2-768x332.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2-1536x665.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/1-2.png 1902w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> Select Issue type <em>(Choose the specific problem from the provided list (e.g., <code>Barcode not linked<\/code>)<\/em> and Marketplace <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pay attention to the marketplace selection, ensuring it matches <strong>&#8220;CA&#8221; (Canada)<\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2-1024x354.png\" alt=\"\" class=\"wp-image-385\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2-1024x354.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2-300x104.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2-768x265.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2-1536x531.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/2.png 1913w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"445\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3-1024x445.png\" alt=\"\" class=\"wp-image-386\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3-1024x445.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3-300x130.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3-768x333.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3-1536x667.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/3.png 1905w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4:<\/strong> Filling Out the Title and Main Description<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      Purchase Order<em>:<\/em> Enter th<strong>e Purchase Order <\/strong>number (from FC Research or main box)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>ASIN:<\/em><strong> <\/strong>Scan or Enter the actual<strong> ASIN<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>Vendor ID:<\/em><strong> <\/strong>Enter the<strong> Vendor ID<\/strong> from FC Research<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>Physical location:<\/em> Specify <strong>ISS <\/strong>and the identifier of the <strong>Tote <\/strong>where the item is physically located (even if it was only moved physically and is not yet reflected in the system data, meaning the Tote is empty in the system)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>Quantity:<\/em><strong> Enter the unit quantity<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>Barcode\/UPC:<\/em><strong> <\/strong>Scan or Enter the<strong> product barcode<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">     <em> FC Name<\/em>: Select <strong>YEG2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">      <em>Title:<\/em><strong> Product title<\/strong> from FC Research or product<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The fields in red are mandatory for ticket creation but will depend on the information available<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4-1024x462.png\" alt=\"\" class=\"wp-image-387\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4-1024x462.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4-300x135.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4-768x346.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4-1536x692.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/4.png 1910w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5.<\/strong> Adding Attachments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Field Explanations:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The minimum number of product photos is 4 or 6 images.<\/strong><\/li>\n\n\n\n<li>Be sure to attach high-quality photos: a general view of the item, the barcode\/ASIN, the expiration date (if applicable), and any other details that will help the ISS team quickly identify and resolve the issue.<\/li>\n\n\n\n<li>Drag and drop files into the upload area or use the <strong>Select Images<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Raise ticket button will turn active when all the requisite fields are fed in.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"262\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1-1024x262.png\" alt=\"\" class=\"wp-image-391\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1-1024x262.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1-300x77.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1-768x196.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1-1536x392.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/5-1.png 1910w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Review the completeness of the entered data and click the orange <strong>Raise Ticket <\/strong>button to submit the ticket to the ISS team. If you wish to edit it further, choose the \u201cEdit\u201d option. If you have no changes, choose the \u201cYes, Continue\u201d option. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6-1024x462.png\" alt=\"\" class=\"wp-image-393\" srcset=\"https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6-1024x462.png 1024w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6-300x135.png 300w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6-768x346.png 768w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6-1536x692.png 1536w, https:\/\/ps.neron.com.ua\/wp-content\/uploads\/2026\/09\/6.png 1910w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note: <\/strong>For some type issue, you will get an option to directly create a SIM ticket. You can use this link to get direction <a href=\"https:\/\/ps.neron.com.ua\/?p=341\" data-type=\"link\" data-id=\"https:\/\/ps.neron.com.ua\/?p=341\">&#8220;How to Create Correct Tickets for the ISS Team with ISS Kiosk&#8221;<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n       <\/div>\n   <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>ps.neron.com.ua With use IAR TOOL (ISS Auto Resolver) Successful and fast resolution of problem cases on the Vendor Receive line directly depends on the quality of the provided information. Incomplete tickets slow down the error-resolution process. When creating a ticket, always cooperate closely with the ISS team and provide comprehensive data about the problematic product, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-371","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=371"}],"version-history":[{"count":10,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/posts\/371\/revisions"}],"predecessor-version":[{"id":400,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=\/wp\/v2\/posts\/371\/revisions\/400"}],"wp:attachment":[{"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ps.neron.com.ua\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}